SYAKBANI, F. F. .; RAHMIATI, R. Application of Kano Model for Customer Satisfaction Analysis of Health Center Service Quality. Journal of Management and Administration Provision , [S. l.], v. 5, n. 2, p. 193-203, 2025. DOI: 10.55885/jmap.v5i2.588. Disponível em: https://www.psppjournals.org/index.php/jmap/article/view/588. Acesso em: 7 nov. 2025.